I am a technical problem-solver and relationship builder with over 30 years of experience. I don’t just “fix” things; I help customers understand, adopt, and derive maximum value from the products they rely on.
Whether I am managing user permissions for thousands of digital portal users or troubleshooting mission-critical heavy equipment, my focus is always the same: Delivering clarity, reliability, and exceptional service.
“Why Me?” My Core Pillars
Seasoned Technical Fluency
I have spent three decades in the “technical trenches.” I speak the language of developers and engineers, but I have the unique ability to translate that complexity into simple, actionable directions for customers and stakeholders.
The Veteran Advantage
As a U.S. Air Force Veteran, I bring a disciplined, high-accountability work ethic to every project. I am a “steady hand” who remains calm under pressure, follows through on every commitment, and prioritizes the team’s mission.
Authentic Outdoor Expertise
I am a lifelong outdoorsman, a waterfowl and big game hunter, a competitive downhill skier (USAFE), and an endurance athlete with 25 inline skating marathons completed. I understand the outdoor industry because I live it every day.
“I’ve lived the outdoor lifestyle my entire life. I understand the customer because I am the customer.”
Key Areas of Impact
The “Next 5+ Years” Commitment
What I am Looking For Next:
I am seeking a long-term role (5-6 years) as a Technical Customer Success Manager or Outdoor Industry Product Specialist. I am looking for a team that values maturity, reliability, and a deep commitment to the customer experience.
Remote or Hybrid
Twin Cities / Maple Grove area
Immediate